Magic Links coming over expired

Bug Report
1

Hello there,

I am an admin for my companies api docs and when I try to access the public docs that are managed by a list of emails that get magic links I am finding two issues.

  1. It takes about 3-5 mins to get the email.
  2. When you click the link it says the magic link has already been used.

Can you please assist with a way to fix this issue?

2

Hello @Michael_Dolan,

Thanks for reaching out. I’d be happy to help.

The fact that the links are already used means that there’s a email security system that’s installed on the recipient’s email. Such security systems open emails and click on the links to ensure that they’re safe, which registers the magic links as used.

We have a solution for this, and I’ve enabled it on your project. After clicking the link from the email, the user must click a button on the page to gain access, this action registers the magic link as used. No action is needed from your side.

Regarding the delay, the email security system must also be responsible, as it opens all the links and waits for page content to load. Our system sends emails instantly; they should arrive in the inbox within seconds.

Let me know if you have any other questions!