We are working on the last piece of the puzzle, feedback.
With DeveloperHub, you’re able to now write docs, get reviews, look at data/analytics and lastly we need feedback from your readers, so you can iterate to keep enhancing your docs.
Our initial thoughts of how it works would be to introduce a like/dislike button at the end of each page with “Was this page helpful?” question, which prompts for more information when clicked, but registers the sentiment regardless.
We would like to hear from you, what would you want to do with these sentiments/messages afterward?
We realise that you’d want to track the sentiment over time to ensure that your docs are enhancing, but what would you do with the messages? Would negative feedback be moved to an external ticketing system (jira), or just to a Slack channel? Or would it just suffice to have it in DeveloperHub where you can mark it as read?
How about positive feedback?
Who would be responsible for feedback, would it be the contributor of the page, or someone else in your organisation?
Would you want to capture the readers e-mail address? Would you enforce it? You may also inject the user’s email address/ID using injected variables.
Let us know!