White page with nothing for some of our clients

Bug Report
1

Hello,

Some of our clients can’t access to the docs.algoan.com, they have a white page with a pop-up (“Unable to load project”, see attachment). I asked to share with us the console chrome to get more information (see attachement

I think they have a strong check regarding CORS policy which blocks the loading of the page.

Do we have to do something in our configuration?

Thank you in advance.

Best regards,
Fabrice.

Screenshot 2024-07-09 at 13.58.56
Screenshot 2024-07-09 at 13.58.561194×1010 89.4 KB

3

Hey Fabrice,

Thanks for the investigative work and I’m sorry about the inconvenience.

I am unable to find anywhere in our logs for the past 3 days an error in the loading of your project, so I am guessing that this client is unable to reach developerhub servers at all. Can the client please try to access the docs through a different computer or their mobile phone?

Keep me updated

4

Ah, in addition to that, the error doesn’t really have to do with CORS. Generally if a non 200 status code is returned, the CORS error would show.

5

I added the header but as expected it didn’t fix it. I’ll try to debug with them to collect more information.

6

Hello @Fabrice, any updates on this?

7

Hello @zed, no updates from them, unfortunately. I’ll share it to you when they’ll come back to me. Best, Fabrice.